Privacy policy

Last updated: May 20, 2026

At Zenvoo, we don’t just deliver great snacks — we are committed to protecting your personal data with transparency, responsibility, and care. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit our website or use our services.

Zenvoo is a brand owned and operated by Sancoraa, having its registered office at Plot No. 26, A Block, Nature Valley, Sector-70, Gurugram, Haryana-122001, India.

By accessing our website or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

Company / We / Us / Our: Refers to Zenvoo and its operating entity, Sancoraa.
You / User: Refers to the individual accessing or using our website or services.
Website: Refers to the official Zenvoo website.
Personal Data: Any information that relates to an identified or identifiable individual.
Usage Data: Data collected automatically through the use of the website.
Service Providers: Third-party entities engaged by us to facilitate our services.
Device: Any device capable of accessing our services (mobile, desktop, tablet).
Cookies: Cookies are small data files stored on your device when you visit a website. They help improve user experience by remembering preferences, enabling functionality, and analyzing usage patterns.

2. Information We Collect

2.1 Personal Data

We may collect personal information including, but not limited to:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction details

Note: Payment information is processed securely through third-party payment gateways. We do not store your card or banking details.

2.2 Usage Data

We automatically collect certain data when you access our website, such as:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and navigation behavior

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, improve website performance, analyze user behavior, and support marketing efforts.

Cookies used on our website may include essential cookies (required for functionality), analytics cookies (to understand usage), functional cookies (to remember preferences), and advertising cookies (to deliver relevant ads).

We may also use technologies such as web beacons, pixel tags, and tracking scripts to measure engagement and improve services.

You will be provided with a cookie consent option when you first visit our website. You may control or disable cookies through your browser settings; however, doing so may impact certain features of the website.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders
To manage your account and provide customer support
To improve website functionality and user experience
To send order updates, service notifications, and promotional communications (you may opt out anytime)
To detect, prevent, and investigate fraud or misuse
To comply with legal and regulatory obligations

4. Sharing and Disclosure of Information

We may share your information with trusted third parties, including:

Payment gateway providers
Logistics and delivery partners
IT and hosting service providers
Analytics and marketing partners

All such parties are contractually obligated to protect your data and use it only for specified purposes.

We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

Once no longer required, your data is securely deleted or anonymized.

6. Your Rights (Under Indian Law – DPDP Act, 2023)

You have the right to:

Access your personal data
Request correction or updates
Request deletion of your data
Withdraw consent at any time
Nominate another individual to exercise your rights
File a complaint with our Grievance Officer

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will take appropriate steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in locations outside India. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of such changes.