Terms of service

OVERVIEW

This website is operated by Zenvoo, a brand owned and managed by Sancoraa. Throughout the site, the terms “we”, “us”, and “our” refer to Zenvoo.

Zenvoo offers this website, including all information, tools, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, policies, and conditions referenced herein or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and contributors of content.

If you do not agree to these Terms, you must not access or use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

You agree not to use our products or services for any illegal or unauthorized purpose, and not to violate any applicable laws, including intellectual property laws.

You must not transmit any viruses, malware, or harmful code. Any violation of these Terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You acknowledge that your content (excluding payment information) may be transferred across networks and adapted to technical requirements. Payment data is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on this website is accurate and up to date; however, we do not guarantee its completeness or reliability.

Any reliance on website content is at your own risk. We reserve the right to modify website content at any time without prior notice.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING

Product prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability to you or any third party.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product details accurately; however, we cannot guarantee exact representation on all devices.

We reserve the right to limit or cancel orders, restrict quantities, or discontinue products at our discretion.

All purchases are subject to our Refund & Replacement Policy.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide accurate, complete, and current account and purchase information. Failure to do so may result in order cancellation.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools on an “as is” basis without warranties or control.

Your use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

Any interaction with third-party platforms is at your own risk.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you submit feedback, suggestions, or content to us, you grant Zenvoo the right to use, modify, and distribute such content without restriction or compensation.

You agree that your submissions will not violate any rights or contain unlawful or harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, and availability at any time without prior notice, including after an order has been placed.

SECTION 12 – PROHIBITED USES

You are prohibited from using the website or its content for:

• Any unlawful purpose
• Violating laws or regulations
• Infringing intellectual property rights
• Harassment, abuse, or discrimination
• Uploading harmful code or malware
• Collecting personal data of others
• Spamming, phishing, or scraping

Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind.

Zenvoo shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Zenvoo and its affiliates, employees, and partners from any claims arising out of your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

We reserve the right to terminate or suspend access to our services if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Zenvoo and supersede any prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

For any questions regarding these Terms:

Email: wecare@zenvoo.com
Phone: +91-7011547653
Address: Plot No. 26, A Block, Nature Valley, Sector-70, Gurugram, Haryana-122001

SECTION 21 – GRIEVANCE REDRESSAL

In accordance with applicable Indian laws, you may contact our Grievance Officer for any concerns:

Email: wecare@zenvoo.com

We will acknowledge your request within 48 hours and aim to resolve complaints within 30 days.

At Zenvoo, we believe in transparency, fairness, and building trust through every interaction.